Returns & Refunds Policy

We want you to be completely satisfied with your purchase. Please review the following policy regarding returns and refunds for your order.

Returns Eligibility

To be eligible for a return, your item must be in its original, unused condition, with all original tags attached and packaging intact. It must be in the same state as when you received it. Returns must be initiated within 30 days from the date you received the shipment. Proof of purchase or order number is required for all returns.

Non-Returnable Items

Certain types of items cannot be returned for hygiene or safety reasons. These include, but are not limited to, intimate apparel, swimwear, earrings, and personalized or made-to-order products. Please contact our customer service team for clarification if you are unsure whether your item is eligible for a return.

Return Process

To initiate a return, please visit the designated returns section on our main website. You will need to provide your order number and the email address used for the original purchase. Following the instructions provided, you will be able to generate a return authorization and a prepaid shipping label if applicable. Items returned without prior authorization may experience processing delays.

Refunds

Upon receipt and inspection of your returned item, we will send you a notification email to confirm its acceptance. Once approved, your refund will be processed, and a credit will be automatically applied to your original method of payment. Please allow time for the refund to appear on your account, as processing times can vary depending on your financial institution. The cost of the original outbound shipping is non-refundable.

Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact our customer service team immediately. We will gladly cover the cost of return shipping for these items and will work to promptly send you a replacement or issue a full refund, including any associated shipping charges.

Exchanges

Exchanges for a different size or color are subject to product availability. To expedite the process, we recommend returning the original item for a refund and placing a new order for the desired item. For further assistance with exchanges, please contact our support team through the main website.